Question 1

What materials do you use in your jewellery?

Accepted Answer

We use premium, skin-friendly materials including sterling silver, non-tarnishing plating, and high-quality crystals to ensure lasting elegance and everyday wearability.

Question 2

Can I customize a gift hamper for my partner?

Accepted Answer

Yes — personalize your hamper by selecting specific jewellery pieces, choosing your preferred velvet packaging, and adding a custom handwritten note.

Question 3

How long does delivery take?

Accepted Answer

Standard delivery takes 3–7 business days across India, with live tracking via Shiprocket as soon as your gift is dispatched.

Question 4

Do you offer returns or exchanges?

Accepted Answer

We offer a seamless 7-day return and exchange policy on all standard jewellery pieces. Custom or personalized hampers cannot be returned.

Question 5

Does the jewellery come with premium packaging?

Accepted Answer

Every Heart of Lily order arrives in our signature luxury packaging, ready to be gifted the moment it arrives.

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Frequently Asked Questions