Question 1

What materials do you use in your jewellery?

Accepted Answer

We use premium, skin-friendly materials including sterling silver, non-tarnishing plating, and high-quality crystals to ensure lasting elegance and everyday wearability.

Question 2

Can I customize a gift hamper for my partner?

Accepted Answer

Yes — personalize your hamper by selecting specific jewellery pieces, choosing your preferred velvet packaging, and adding a custom handwritten note.

Question 3

How long does delivery take?

Accepted Answer

Standard delivery takes 3–7 business days across India, with live tracking via Shiprocket as soon as your gift is dispatched.

Question 4

Do you offer returns or exchanges?

Accepted Answer

We offer a seamless 7-day return and exchange policy on all standard jewellery pieces. Custom or personalized hampers cannot be returned.

Question 5

Does the jewellery come with premium packaging?

Accepted Answer

Every Heart of Lily order arrives in our signature luxury packaging, ready to be gifted the moment it arrives.

Frequently Asked Questions